Optimizing customer experience through great procurement
From hotel groups to restaurant chains, some of the most recognizable brands in Leisure and Hospitality turn to Proxima when they demand great customer experience from Procurement. Whether it’s creating value in customer-facing solutions or optimizing back-of-house services, we understand the nuances of the industry; placing the customer experience at the heart and balancing the need to drive revenue, control costs, and maximize profit.
Differentiation is vital in this industry, and aligning the right suppliers to deliver is critical to delighting the customer as well as reacting quickly to changing demands – budget or luxury, customer expectations need to be met. We help organizations stand out. We support them to optimize costs, develop their supply chains, and find room for innovations that keep customers returning.
Procurement solutions tailored to your challenges
We are practitioner-led. Our people bring real-world industry experience and adopt a hands-on approach to both the challenges and opportunities within Leisure and Hospitality. Prevalent in the market, with leading brands trusting Proxima as their procurement partner, we bring fresh, relevant, actionable insight from across the industry and beyond.
The “experience” sector has seen rapid expansion and significant disruption over the last decade. There have been winners and losers. Winners typically know their customer has a unique service proposition attuned to them. Losers often fail to stand out from the crowd and become casualties of demanding customers, rising costs, and fierce competition. If there’s one learning we can take from the pandemic, it’s the need for organizations in this sector to be nimble. Flexible enough to adapt their offering to arising challenges
We help organizations by:
- Optimizing costs to enable strategic investment.
- Aligning suppliers to support organizational objectives.
- Transforming capability at a team or functional level to better position Procurement.
- Leveraging the latest market insights to ensure fit for future solutions.
With constant shifts in consumer behavior, value chain dynamics, and regulation, Procurement becomes a critical role in ensuring business not only survive in the Leisure and Hospitality landscape, but also thrive.
What we do
Each business will face its own unique challenges, contact our experts today, to find out how we can help you. Our service suite is wide-ranging, and we offer both defined products and bespoke services. Broadly our services sit into four pillars:
Cost Transformation
Enabling ‘value’ for money, typically thought through sourcing and strategy work and supporting the delivery of complex programs.
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Cost Transformation
With an average of 70% of a company’s revenues being spent with external suppliers, Cost Optimization Services ensure best value is known, achieved, and maintained.
Capability Transformation
Leading, transforming or developing functions and teams, including their people, processes and technology.
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Capability Transformation
Building the right procurement model is not a one size fits all. Capability Transformation Services help organizations to build fresh or upgrade existing procurement models to boost impact.
Sustainability
Delivering social value, decarbonization and sustainable procurement programs.
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Sustainable Procurement
With supply chains key to achieving sustainability goals, Sustainable Procurement Services support CPOs and their teams to consistently plan and achieve greater environmental and social impact.
Specialist Support
Targeted capability and program support
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Specialist Support
When business have specific projects or complex programs to execute, Specialist Support Services bring expertise on demand to cover capacity and capability needs.
Resources
Related Case Studies
Substantial cost reductions delivered at pace
With a significant cost reduction program already in place, our Client engaged us to support a key global project…
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Substantial cost reductions delivered at pace
Find out more about our experience in Leisure & Hospitality.
Leading sourcing for an EU strategic networks program, at a hospitality provider
Our Client, a leading European Hospitality Co, recognized…
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Leading sourcing for an EU strategic networks program, at a hospitality provider
Find out more about our experience in Leisure & Hospitality.
